Airport Handling Support

Ground Handling Solutions are able to provide the following services:

Contract Negotiation

  • Contract negotiation and Ground Handling advice for airlines
  • Cost effective Ground Handling charges
  • Highest quality standards
  • Construction of the IATA SGHA

Contract Management

  • Contract management
  • Maintenance of Ground Handling Agreements ensuring that they are continually kept up date
  • Advising customers when agreements are due for renewal



  • Provide financial strategy for ground handling agents who need to re-assess their position in the market place and review their business plans


Organisational Reviews

  • Review management and staff structure, making recommendations to improve productivity and to establish a stronger position in the ground-handling arena


Market Surveys

  • Conducting competitor surveys of Ground Handlers and Airlines at specific airports
  • Recommending areas of growth for ground handling


Market Intelligence

  • Identifying businesses requiring cash injections or partnerships for clients who want to establish themselves in the ground handling market or want to expand their business


  • Act as representative for airlines who are experiencing Ground Handling difficulties or who require a presence at an airport

Provision of Operational Expertise in

  • Freight warehouse management and operations
  • Aircraft into plane fuelling
  • All functions associated with aircraft fuelling
  • Aircraft Cleaning
  • Work profiles and staff rosters
  • Passenger Services training
  • Refurbished ramp services equipment
  • Aircraft Ground Handling Standards courses
  • Health and Safety courses
  • Ramp Safety and Training
    (We also provide manuals to cover these subjects)
  • Completion of Ramp Safety Audits
  • UK Cap 642 and JAR Ops Courses


Management Solutions

  • Managing Staff Attendance in the workplace
  • Reduction of Absenteeism
  • Reduction of Costs
  • Improvement of Staff Morale
  • Enhanced Control
  • Improved Productivity


Developing Your Staff

  • Professional training and guidance on many aspects of Team Management, Counselling Skills and Employment Law - essential for you and your staff if you are to manage difficult issues with confidence


We can provide quality seminars on human resource issues:-

  • Interviewing/Selection skills
  • Discipline and Grievance
  • Assertiveness skills
  • Counselling skills at work
  • Communication skills
  • Appraisals
  • Team Building
  • Change management
  • Human resource advise
  • Leadership skills
  • Psychometric Testing
  • Time Management
  • Customer Service Standards and Measurements
  • Managing Meetings
  • Redundancy


A more detailed breakdown of the above activities can be provided by contacting:

Mike Chapman
Ground Handling Solutions,
65, Manor Lane,
Lower Sunbury,
Middlesex, TW16 6JE
United Kingdom
Telephone/Fax +44 (0) 1932 783199
E-Mail: Groundhandlsol@AOL.COM

Training and Consultancy Services are available through the International Air Transport Association (IATA).

For information on Training available through the Aviation Training & Development Institute, visit:

For further details on the wide ranging Consultancy Services available, visit:

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