Negotiating Skills

Some tips from John Bustard - which may help you with your next negotiation

During my last 15 years with British Airways, I was heavily involved in negotiating Ground Handling Agreements. I learned a lot during that time and would like to share some of my experience with you. I have split the information into 'Strategy' and 'Tactics'. I would be happy to provide any member of the airline industry with this information, free of charge, on request. If you would like a copy please e-mail me on giving your name, position in your company and the name and location of your company.


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