AHS1000 Self Implementation


The following is some information about the self implementation version of AHS 1000 which is the very successful system for measuring service delivery standards.  Handling Companies now prefer the flexibility and cost effectiveness of this self implementation system, as it still contains all the essential benefits of the original AHS 1000. The information is divided into four parts, general information, SLA management, the cost and the TIPS system (Totally Integrated Performance Standards).  TIPS can save a considerable amount of time/money and can raise performance levels significantly and measurably.

General Information

The AHS system is a much simpler and more user friendly way to collect performance data than most traditional methods. It can work with any performance measurement system, including ISO that is currently being used in order to simplify and strengthen it or it can work very effectively on its own.   It can measure up to 60 standards on a full turn round without the need for any additional resources and it usually reduces paperwork.

This self implementation programme is provided on a CDROM.  It contains step by step instructions on how to successfully implement the system.  There is also a PowerPoint presentation to provide a really professional introduction of the programme to management, staff and carriers.  There is a software package to help with data collection, analysis and presentation on spreadsheets and charts.  To help to ensure success we have an on-line help desk to assist companies before, during and after the implementation.

The system should be implemented in five days and operational in one month.  As soon as it is operational it will very quickly identify areas where performance can be improved and cost savings can be made.  It will also show where poor performance by third parties (particularly carriers) is adding to costs and probably reducing performance.

Feedback from staff shows that they like the AHS system because it gives them clear information, helps them to solve problems, improves their working environment, reduces stress and therefore improves their performance.

After 3 months of accurate measurement and reporting, the Handling Company will be able to apply for full AHS accreditation and a Certificate for 'Quality Management' will be issued.  The Certificate will clearly state that they are 'IATA AHM 804 compliant'.  They will be able to use this information and our logo on business cards, letterheads, website, marketing material etc.   AHS accreditation will help them to satisfy current customers and attract new business. 

Management of Service Level Agreements

As soon as a ground handler has to deal with more than two or three SLAs it becomes increasingly difficult, if not impossible, to communicate the contents of each SLA to operational staff.  The AHS system will take up to 60 measurable standards out of any SLA and put them into a format that all staff at any level can understand and use.  AHS takes the contents of all SLAs and converts them into one simple process.  It requires no extra resources and normally reduces paperwork.

The AHS system is not an alternative to an SLA but it works with every SLA in order to meet individual performance targets.  It quickly identifies areas of weakness and where resources need to be concentrated in order to make improvements.  If a handling company wishes to set up its own 'in house SLA', we can provide 80 measurable standards.  Carriers react very positively towards any handling company using the AHS system because they know that it will help to achieve their SLA requirements.

Totally Integrated Performance Standards (TIPS)

Handling companies can waste up to 40% of their time and resources dealing with problems created by other parties, particularly carriers.  There are also usually many examples within a handling company of wasted energy that comes from one section blaming another for poor performance.  TIPS provides the process for all parties to work much more closely together, discuss their problems and find solutions to those problems.  AHS provides the framework and TIPS provides the process that enables people to work more closely together in order to improve performance, reduce wasted time/resources and produce cost savings for everyone.


The current cost for the AHS 1000 self implementation system is GBP600 (approx USD980) per company location.  This represents an investment of just over USD2.50 per day in the first year, and considerably less than this when a Handling Company successfully applies for re-accreditation in the following years.  The cost includes simple step by step instructions for a well tested system that has been endorsed by the IATA Ground Handling Council and complies with AHM804. 

if you would like any further information and/or a financial justification for implementing AHS 1000, please contact John Bustard by e-mailing john@ahs1000.com

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