Although the process appears simple, it is in fact made up of a series of very carefully constructed interface meetings. The following is the daily schedule for the on-site implementation of AHS1000 by AHS Training staff. A Handling Company choosing the self-implementation version of AHS1000 will be able to revise this planned programme to suit their own timescales and operation.
Discuss the program, scope and objectives with the Handling Company. Then conduct an in-depth review of all current practices and procedures and discuss with the staff what are the highest standards they feel they can achieve.
Determine from the participating Carriers the standards that they require.
Discuss the requirements of the Carriers with the staff of the Handling Company and agree on proposed standards.
Present proposed standards to the Carriers for approval and agreement.
Prepare implementation plan.
The process for measurement is very simple. Data is collected by the supervisors in each area of operation, using the simple AHS 1000 method. Without the need for any additional resources, 6-8 activities can be measured in any area of the operation, for example:
- check in
- passenger arrival
- passenger departure
- load control
- ramp arrival
- ramp departure
- cargo import
- cargo export
The measured results are then transferred to a spreadsheet.
The results can then be presented to each carrier to meet their individual requirements. For example the results can be written or shown on charts. They can be provided weekly, monthly or quarterly. The information can be shown by flight, by activity or area of activity.
The whole system is a continuous process. It starts with a commitment to quality, and an agreement between the handling company and carriers concerned to set agreed standards against core activities. These standards are then measured and the results are provided to the carriers, leading to consistency in the short term and continuous improvement in the medium to longer term. The system almost inevitably improves standards and reinforces the commitment to quality by all participants.